Frequently Asked Questions
Everything you need to know about your equestrian gear and order.
What is the 100% Satisfaction Guarantee?
At Dover Saddlery, we stand behind the quality of our products. If you are not completely satisfied with your purchase, you may return it for a refund, exchange, or store credit within one year of the purchase date, provided it is in new condition.
How can I track my order?
Once your order has shipped, you will receive a confirmation email containing a tracking number. You can use this number on our website or the carrier's portal to monitor your delivery progress.
Do you offer custom boot or saddle fittings?
Yes, we have certified saddle fitters and boot specialists available at many of our retail locations. You can also contact our customer service team to schedule a virtual consultation for expert guidance on sizing and fit.
What are your shipping rates and delivery times?
We offer standard, second-day, and next-day shipping options. Shipping rates are calculated based on the total value of your order and the destination. Standard delivery typically takes 3-7 business days within the contiguous United States.
Can I return a personalized or custom item?
Items that have been personalized, monogrammed, or custom-made to your specifications are non-returnable unless there is a manufacturer defect or an error made on our part.
Do you ship internationally?
Yes, Dover Saddlery ships to many countries worldwide. International shipping rates and delivery timelines vary by location and are calculated at checkout. Please note that customs duties and taxes are the responsibility of the recipient.